Email Tracking

This folder has all the articles related to Email Tracking

How to remove Unsubscribe Link From Emails
If you do not want to display this unsubscribe Link in your Emails as shown in the following Screenshot:  To disable this Link , Follow certain Steps:...
Mon, 16 Apr, 2018 at 4:10 PM
How to suppress Email Opt Out feature in MassMailer?
Following feature is meant for those customers who actually send Transactional emails and they don’t want to suppress their transactional emails to those...
Mon, 16 Apr, 2018 at 4:15 PM
Why is that I don't see any MassMailer Email Status related list records ?
Following fix may help fixing the issue as there could be several other reasons. Please check the following if you are facing this issue.   One of the ...
Wed, 6 Feb, 2019 at 7:30 PM
What does Spamreport Email Event means?
Spam Reports are triggered when a customer clicks the spam button or puts your email in their spam folder (check the definition below) within their email cl...
Mon, 30 Apr, 2018 at 10:28 AM
What does "Invalid Contact" or "Invalid Lead" mean and when is it set to "true" ?
When email sent is bounced or flagged as spam or for some reason email gets rejected by the recipient server then 'Invalid Contact' (on Contact Ob...
Sat, 24 Jun, 2017 at 4:42 PM
How to suppress logging some of the Email Events
Navigate to MassMailer Setup -> Tracking Settings and select the 'Email Events' that you want to suppress from logging and click on the 'S...
Wed, 23 May, 2018 at 2:36 PM
What all email notification events MassMailer capture's and what do they mean ?
Following article explains the events that are captured under MassMailer Mass Email Status related list. As you know MassMailer uses SendGrid email server i...
Fri, 25 Jan, 2019 at 1:13 PM
How to custom position the unsubscribe link in any email template?
By default MassMailer adds an unsubscribe link at the bottom of the email. If you are looking to custom position the unsubscribe link in your emails, you ne...
Tue, 20 Nov, 2018 at 4:00 PM
Can we build a custom unsubscribe landing page? Can that be in a different language other than English?
Yes, you can build your own landing page that displays your own custom content in any format and in any language. You just need to build your own HTML code ...
Wed, 21 Nov, 2018 at 11:33 AM
How to resubscribe or re opt-in a lead or contact to emails in Salesforce?
Let us say you have a lead or contact that have unsubscribed from your emails but they have requested you to add them back to your email campaigns. You can ...
Tue, 12 Mar, 2019 at 5:08 PM